An AI Support Assistant, grounded in your own knowledge

AI Customer Support Platform That Answers From Your Own Knowledge

It answers from your own knowledge and optional read-only APIs. When it can't confidently answer, it says so, and turns the gap into customer feedback your team can act on.

See how the AI Support Assistant works, available on the Pro plan and above.

FlagUp customer feedback dashboard showing submission counts, a yearly activity heatmap, and a rating trend chart
AI Support Assistant on Pro & Business Feedback tools free to start One script tag to embed

For startups, agencies, small businesses, schools, and non-profits

The assistant

What Is an AI Support Assistant?

A support agent answers customer questions on your website in real time, from your own content, with no ticket and no wait. FlagUp's version only answers from your project's knowledge base, and when it doesn't know, it says so and turns the question into feedback for your team instead of guessing. See how it works.

The problem

What Happens Without an AI Support Assistant

Four things go wrong before a support agent is answering on your site, each one the reason a piece of the product exists.

The Same Question, Every Day

Most support questions repeat. Someone still answers each one by hand, whether or not a ticket gets filed.

Answers Scattered Across Docs and Threads

The answer exists somewhere: a doc, an old ticket, a Slack thread. Finding it costs more time than answering would.

Unanswered Questions Just Disappear

Without a place to catch them, a question nobody could answer leaves no trace, and no signal for what to fix.

Confident Answers That Are Wrong

A chatbot that guesses instead of saying "I don't know" damages trust faster than no chatbot at all.

How it works

From an Instant Answer to a Product Decision in Four Steps

Four screens from the product, in the order a question moves through them.

FlagUp support agent widget open on a customer website, greeting the visitor with quick options to report an issue, request a feature, or submit feedback

01 / ANSWER

Answer First, Capture What's Left

Your support agent answers customer questions from your own content first, right in the same widget your customers already use for feedback. On Pro and Business, only what it can't answer becomes an editable feedback item, alongside submissions from your public portal, feature request board, or suggestion box. Submitting needs no account.

  • Answers from your project's own knowledge base, not the open internet
  • Says "I don't know" instead of guessing when it isn't confident
  • Turns what it can't answer into an editable feedback item automatically
FlagUp centralized feedback inbox listing submissions with their category, status, and rating

02 / CAPTURE

Centralize What the Agent Could Not Answer

Whether it came from the agent, the portal, or a suggestion box, everything lands in one searchable inbox, carrying the category and rating the sender chose, plus the status, priority, votes, and customer context your team keeps on it.

  • One searchable inbox for the widget, portal, and suggestion box
  • Every submission keeps its category, rating, and customer context
  • Track status, priority, and votes without leaving the inbox
FlagUp insights view showing feature requests ranked by priority score and urgency

03 / ANALYZE

Use AI to find patterns, sentiment, and duplicates

Start an analysis pass over the feedback you have approved. FlagUp labels sentiment, tags topics, groups similar requests, and scores priority, so you review a cleaner backlog. Paid plans.

  • Labels sentiment and groups likely duplicates automatically
  • Scores priority and urgency so you review a cleaner backlog
  • Runs only when you start it, over feedback you've approved
FlagUp public product portal showing a roadmap with votes and feature statuses

04 / CLOSE THE LOOP

Show customers what happens next

Move accepted ideas onto a public roadmap and publish shipped work in a changelog, so people can see what became of what they sent.

  • Publish a public or private roadmap, grouped by status
  • Ship a changelog customers can actually follow
  • The person who asked is notified when its status changes
AI support assistant New

AI Customer Support Assistant: Answer Questions, Turn the Rest Into Feedback

It answers from your own content, says so when it can't, and turns the gap into feedback your team can review.

  1. Answers from your own knowledge base

    Point it at your website, or write answers yourself. Each project keeps its own knowledge base.

  2. It says when it does not know

    Below the relevance bar, it says so instead of guessing from general knowledge.

  3. Knowledge gaps become feedback

    Unanswered questions become a pre-drafted feedback item the visitor reviews before sending.

FlagUp assistant preview answering a question about the product, showing the documents used, the model, and the token count behind each answer
A real screenshot of the assistant preview, not a live chat. Answers come from the knowledge base of whichever project the widget belongs to.

Built for control, not improvisation

Available on Pro and Business, AI usage included by plan or with your own provider key.

See pricing
  • Owner-controlled name, tone, and on/off state
  • Optional read-only API tools
  • Conversation and knowledge-gap analytics
  • Storage and retention controls
  • Bring your own AI provider key
Capabilities

An AI Support Assistant, Backed by a Full Feedback Loop

The AI Support Assistant answers first. Everything below is what happens with what is left, and each part has its own page if you want the detail. Read our product feedback insights for strategies on building what users actually ask for.

  • AI Support Assistant

    Your AI Support Assistant answers visitor questions from the project knowledge, shows what your content does not cover, and turns unresolved conversations into editable feedback.

    Learn more: AI Support Assistant

  • Feature request management

    Collect requests, track status, and see which ideas keep coming back.

    Learn more: Feature request management

  • Feedback voting

    Let people upvote an existing request so visible demand can inform what you build. Available on every plan.

  • Anonymous suggestion boxes

    Share a link when you want lower-friction or anonymous input. No account needed to submit.

    Learn more: Anonymous suggestion boxes

  • In-app feedback widget

    One script tag puts a feedback form in your product, where people are while they feel it.

    Learn more: In-app feedback widget

  • Public or private roadmap

    Show what is under review, planned, in progress, or done, and keep sensitive planning on an internal board.

    Learn more: Public or private roadmap

  • Product changelog

    Publish shipped improvements so customers can see that feedback led to something.

    Learn more: Product changelog

  • Threaded replies and moderation

    Reply in context, edit, re-categorize, or remove a submission. The conversation history stays on the item.

  • Retention risk signals

    Review the accounts whose sentiment has worsened or who have stopped submitting.

    Learn more: Retention risk signals

Who it is for

Built for Teams That Need Better Customer Signals

The same loop runs at very different volumes. FlagUp is priced and set up for the smaller end of it as well as the larger.

  • Founders and small product teams

    Let the support agent answer the questions you would otherwise repeat by hand, and work out what to build next without turning every request into a roadmap commitment.

  • Product and engineering teams

    Let the support agent clear repetitive questions before they reach the backlog, then centralize what is left, find the needs that recur, and prioritize with clearer evidence than a vote count.

  • Customer success and support teams

    Let the support agent answer repetitive questions before they reach a human, then track complaints and negative sentiment, and close the loop once an issue is addressed.

  • Agencies, schools, and non-profits

    Let the support agent answer common questions from clients, students, or members, and give them one structured place to send what it cannot.

Integrations

From an Unanswered Question to Your Team's Tools

Whether your support agent can't answer a question or feedback arrives another way, FlagUp can push it straight into the tool your team already works in.

Slack
Discord
Jira
Linear
Notion
Trello

These connections are one-way: FlagUp sends new feedback out to these tools. It does not read messages back in from them. Customers reach FlagUp through the widget, the public portal, and suggestion boxes. Integrations are on the paid plans.

Why FlagUp

Why Teams Choose an AI Support Assistant Grounded in Their Own Knowledge

FlagUp pairs an AI Support Assistant that answers from your own knowledge with a working feedback system behind it, so questions get answered first and only what is left becomes a backlog your team manages.

  • AI-assisted sentiment, topic, and duplicate analysis on paid plans

  • A free plan and a published price list, with no sales call in the way

  • One widget for grounded customer support and feedback collection, so unresolved questions can become feedback instead of dead-end chats

Compare FlagUp with other customer feedback tools

Start Free, Upgrade for AI Support and More

Switch between monthly and annual billing below. See the full feature comparison on the pricing page.

  • Free

    For collecting feedback, suggestions, and feature requests before you need AI support.

    $0 / month

    Always free. No credit card required.

    Start for free
    • Not included AI Support Assistant
    • Not included AI tokens / month
    • Not included AI feedback analysis (sentiment, duplicates, summaries)
    • Not included AI writing assistance
    • Not included Use your own AI provider key
    • Included 1 project
    • Included 50 feedback entries / month
    • Included 3 suggestion boxes
    • Included 25 suggestion responses / month
    • Not included Churn insights
    • Included Feedback widget and public portal
    • Included Public roadmap
    • Included Public changelog
    • Not included Integrations (Slack, Discord, Jira, Linear, Notion, Trello)
    • Not included Export to CSV, Excel and PDF
    • Included Widget customisation (colour, icon, label)
    • Included Private projects
    • Not included Remove the FlagUp badge
    • Not included Email support

  • Pro

    Popular

    For startups and small teams that want an AI Support Assistant on their website.

    $19 / month

    $19 billed monthly

    Start for free
    • Included AI Support Assistant
    • Included 1M AI tokens / month
    • Included AI feedback analysis (sentiment, duplicates, summaries)
    • Included AI writing assistance
    • Included Use your own AI provider key
    • Included 3 projects
    • Included Unlimited feedback entries
    • Included 10 suggestion boxes
    • Included Unlimited suggestion responses
    • Included Churn insights
    • Included Feedback widget and public portal
    • Included Public roadmap
    • Included Public changelog
    • Included Integrations (Slack, Discord, Jira, Linear, Notion, Trello)
    • Included Export to CSV, Excel and PDF
    • Included Widget customisation (colour, icon, label)
    • Included Private projects
    • Included Remove the FlagUp badge
    • Included Email support

  • Business

    For teams running AI support across more projects and higher AI usage.

    $49 / month

    $49 billed monthly

    Start for free
    • Included AI Support Assistant
    • Included 3M AI tokens / month
    • Included AI feedback analysis (sentiment, duplicates, summaries)
    • Included AI writing assistance
    • Included Use your own AI provider key
    • Included 10 projects
    • Included Unlimited feedback entries
    • Included Unlimited suggestion boxes
    • Included Unlimited suggestion responses
    • Included Churn insights
    • Included Feedback widget and public portal
    • Included Public roadmap
    • Included Public changelog
    • Included Integrations (Slack, Discord, Jira, Linear, Notion, Trello)
    • Included Export to CSV, Excel and PDF
    • Included Widget customisation (colour, icon, label)
    • Included Private projects
    • Included Remove the FlagUp badge
    • Included Email support

Compare all plans

FAQ

Frequently Asked Questions

What FlagUp does, what it does not do, and where each feature sits.

What is FlagUp?

FlagUp is an AI customer support and feedback platform. Its AI Support Assistant answers customer questions from your own knowledge, and turns what it can't answer into a feedback item your team reviews, alongside a full feedback loop: voting, a public roadmap, and a changelog. Free to start, with the AI Support Assistant on the Pro plan and above.

What is an AI Support Assistant?

An AI Support Assistant is a chatbot that retrieves from a specific company's own knowledge, such as docs and product pages, at answer time, and answers customer questions directly on a website instead of sending them to a search bar or a ticket queue. FlagUp's assistant only answers from your project's knowledge base. If it isn't confident, it says so and offers to turn the question into a feedback item your team can review, rather than guessing.

Is the AI Support Assistant included in the free plan?

The AI Support Assistant is available on the Pro plan and above, with a monthly token allowance that increases on Business. The Free plan includes the feedback widget, suggestion boxes, voting, and a public roadmap, without the AI Support Assistant. Current prices are listed on the pricing page.

See the full AI Support Assistant FAQ, including sources and guardrails.

What is customer feedback management software?

It is software that gives a team one place to collect, organize, analyze, and act on customer feedback. Rather than tracking feature requests, complaints, and ideas across email, chat, and spreadsheets, everything arrives in one inbox that can be categorized, prioritized, and published back to customers as a roadmap or changelog.

What types of feedback can I collect with FlagUp?

Feature requests, product feedback, bug reports, general comments, and anonymous suggestions. Customers reach FlagUp through three doors: the in-app widget, your public feedback portal, and a shareable suggestion box. You and your team can also add feedback directly from the dashboard.

How does FlagUp prioritize customer feedback?

Votes are the first signal, and they work on every plan. On a paid plan you can run an AI pass over feedback you have approved, which adds a sentiment label, topic tags, likely-duplicate grouping, a priority score, and an urgency level. Those become a review queue. Your team still decides what to build.

Does FlagUp use AI to analyze feedback?

Yes, on the Pro and Business plans. The AI labels sentiment, detects topics, groups similar requests as likely duplicates, writes summaries, and scores priority and urgency. It runs when a project owner starts a pass, over feedback the owner has approved, so nothing is analyzed or acted on without a person in the loop first.

Is FlagUp free?

There is a free plan with one project, a public voting board, anonymous suggestion boxes, and a read-only public roadmap and changelog. No credit card is needed. AI analysis, retention risk signals, and integrations are on the paid plans. Current prices are listed on the pricing page.

How is FlagUp different from Canny, Upvoty, or Featurebase?

FlagUp covers the same ground: a feedback inbox, a voting board, a public roadmap, and a changelog. What it adds is anonymous suggestion boxes as a first-class way in, and retention risk signals built from sentiment and inactivity. It is aimed at smaller teams that want the loop running quickly rather than a configurable product-operations suite. The comparison hub has the feature-by-feature detail.

Still have questions? support@flagup.io

Get started

Put AI Customer Support on Your Website

Answer repetitive questions from your own knowledge, and turn the conversations that matter into feedback your team can act on.

Start for free See AI Support Assistant

AI Support Assistant on Pro & Business · Feedback tools free to start

See the AI Support Assistant in action, on the Pro plan and above.

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